TAKEAWAY SAVER – PROMOTION SITE TERMS (OFFERS, REWARDS & “SPIN TO WIN”)
Last updated: 16th Jan 2026
These terms (the “Promotion Terms”) apply to your use of the Takeaway Saver promotional website (the “Promotion Site”) and to any promotions, discounts, vouchers, rewards, prize mechanics (including “spin to win”), games, account credits, loyalty benefits or similar incentives (each an “Offer”) displayed on the Promotion Site.
IMPORTANT: These Promotion Terms govern the Promotion Site and Offer mechanics only. Any food, goods or services you buy are supplied by the relevant Merchant via its Ordering Site and are governed by the Merchant’s own terms and policies.
1. WHO WE ARE
1.1 The Promotion Site is operated by Dept of Digital Ltd. Dept of Digital Ltd trades under one or more trading names, including “Takeaway Saver” (“Takeaway Saver”, “we”, “us”, “our”).
1.2 Contact: [support email] (or contact form: [link]).
2. DEFINITIONS
In these Promotion Terms:
“Merchant” means the independent takeaway/restaurant business identified on the relevant page of the Promotion Site as the provider of the Offer, showing its trading name and trading address (or other details shown on that page), and the linked Ordering Site.
“Offer” means any promotion, discount, voucher, reward, prize mechanic (including “spin to win”), game, account credit, loyalty benefit or similar incentive displayed on the Promotion Site.
“Ordering Site” means the Merchant’s ordering website or ordering application linked from the Promotion Site, through which you may place an order with the Merchant.
“Specific Offer Terms” means any additional terms shown on the Promotion Site, in any Offer message, or on the Ordering Site that apply to a particular Offer (for example minimum spend, excluded items, expiry, delivery/collection limits, redemption caps, odds, or prize limits).
“Technical Error” means a malfunction, bug, outage, misconfiguration, integration failure, data issue, or other technical issue affecting the Promotion Site or Offer logic which results in an Offer being displayed, issued, validated or applied incorrectly. A Technical Error includes (without limitation) outcomes caused by caching, latency, duplicate requests, race conditions, or third-party service failures.
“Obvious Error” means an error that a reasonable person would recognise as unintended, including an Offer value that is unusually high or inconsistent with the Specific Offer Terms (for example, £100 off issued to all users), repeated issuance beyond stated limits, or issuance where stated eligibility criteria were not met.
3. KEY POSITION: WHO PROVIDES OFFERS
3.1 Offers are made by Merchants. Each Offer shown on the Promotion Site is made available by the relevant Merchant. The Merchant is responsible for setting the Offer rules (including eligibility, minimum spend, exclusions and expiry) and for honouring valid Offers.
3.2 Takeaway Saver is not the Offer provider. Takeaway Saver does not sell the Merchant’s goods/services and does not act as the Merchant in relation to any Offer. Takeaway Saver’s role is limited to operating the Promotion Site and providing the technology used to display Offers and, where applicable, generate or issue Offer outcomes (such as a code) on behalf of the Merchant.
3.3 No guarantee by Takeaway Saver. Unless we expressly state otherwise in writing for a particular Offer, Takeaway Saver does not fund, guarantee, underwrite or assume responsibility for any Offer, and does not promise that any Offer will be honoured other than through the Merchant’s obligations and policies.
3.4 Merchant details. The Merchant’s trading name and trading address are shown on the relevant promo page. A link to the Merchant’s Ordering Site is also provided. The Ordering Site contains additional information about the Merchant and the terms that apply to orders placed with that Merchant.
4. ACCEPTANCE OF THESE TERMS
By accessing or using the Promotion Site or attempting to claim or redeem an Offer, you confirm that you have read and agree to these Promotion Terms. If you do not agree, do not use the Promotion Site.
5. SPECIFIC OFFER TERMS AND PRIORITY
5.1 Each Offer may be subject to Specific Offer Terms.
5.2 If there is any conflict between these Promotion Terms and the Specific Offer Terms, the Specific Offer Terms take priority for that Offer.
6. ELIGIBILITY, ACCURACY AND FAIR USE
6.1 Unless stated otherwise in Specific Offer Terms, Offers are intended for customers in the UK aged 18+.
6.2 You confirm that all information you provide to us and/or a Merchant in connection with the Promotion Site or any Offer is true, accurate and complete.
6.3 We and/or the Merchant may apply reasonable eligibility checks and limits to prevent misuse, including limits per person, household, account, email, phone number, device, IP address, payment method, delivery address, location and/or order history.
6.4 We and/or the Merchant may refuse to issue, validate or allow redemption of an Offer where we reasonably believe there has been fraud, attempted fraud, misuse, automated/bot activity, technical exploitation, or a breach of these Promotion Terms or the Specific Offer Terms, or where information provided is materially inaccurate or misleading.
6.5 Abuse prevention and rate limiting. We and/or the Merchant may implement controls to protect the Promotion Site and Offers, including limiting the speed, frequency or volume of claims/redemptions and temporarily pausing, throttling, suspending or disabling an Offer or the Promotion Site (in whole or part) while we investigate unusual activity.
7. PERMITTED USE / PROHIBITED ACTS
7.1 You may use the Promotion Site for personal, non-commercial use only.
7.2 You must not misuse the Promotion Site. In particular, you must not:
(a) use any automated means (including bots, scripts, crawlers or similar tools) to access, scrape, claim, “spin”, “complete”, redeem or monitor Offers;
(b) attempt to circumvent eligibility checks, claim limits or security measures;
(c) interfere with the Promotion Site’s operation (including by introducing viruses or conducting denial-of-service attacks);
(d) create, aggregate, publish, sell, resell or distribute Offer codes/outcomes to third parties;
(e) attempt to manipulate outcomes or eligibility, including by creating multiple accounts, using disposable email addresses, device spoofing, VPNs/proxies, cookie clearing, or any other method intended to circumvent limits or checks; or
(f) use (or attempt to use) the Promotion Site or its content for text/data mining, web scraping, or training, fine-tuning or validating AI systems or models, except where we cannot restrict this by law.
7.3 We may suspend or block access where we reasonably believe this clause has been breached or where necessary to protect the Promotion Site, Merchants or customers.
8. “FIRST ORDER” / “NEW CUSTOMER” / ELIGIBILITY-BASED OFFERS
8.1 Where an Offer is described as valid for a “first order”, “new customer”, “first online order”, “new user”, “new account”, “first direct order”, “welcome offer” or similar, it is available only to customers who have not previously placed an online order with that Merchant (or previously used an Offer with that Merchant), as reasonably determined by the Merchant and/or Takeaway Saver.
8.2 Eligibility may be assessed using one or more identifiers, including (without limitation) account login, email address, phone number, device identifier, browser cookies, IP address, delivery/collection address, payment method, order history, and other anti-fraud signals. The identifiers used may vary by Merchant and Offer.
8.3 Unless the Specific Offer Terms state otherwise, “first order” means the first eligible completed online order placed with that Merchant via the Merchant’s Ordering Site using the same or associated identifiers. If an order is cancelled, rejected, refunded, charged back, not collected, or not successfully completed, it may not count as a “first order” and the Offer may be withdrawn or revalidated.
8.4 Household/address limits. Where an Offer is limited to one per “household”, “address”, “customer” or similar, we and/or the Merchant may treat multiple accounts or users associated with the same delivery/collection address, device, payment method, IP address or other identifiers as a single household/customer for the purpose of enforcing that limit.
8.5 Multiple accounts and circumvention. You must not attempt to qualify for a “new customer” or similar Offer by circumvention methods. Where we reasonably suspect circumvention, we and/or the Merchant may refuse, void, reverse or cancel the Offer outcome and may suspend access under these Promotion Terms.
8.6 Referral/invite offers (if applicable). Where an Offer is described as referral/invite:
(a) rewards may be limited and may require the referred person to complete an eligible first order;
(b) self-referrals and same-household referrals are not permitted unless expressly allowed; and
(c) rewards may be withheld, delayed or cancelled pending verification.
8.7 Loyalty/rewards/multi-use offers (if applicable). Where an Offer is loyalty points, stamps, credits or similar:
(a) such benefits have no cash value unless expressly stated;
(b) they may be non-transferable and usable only with the issuing Merchant;
(c) they may expire as stated in the Specific Offer Terms; and
(d) incorrectly awarded benefits may be corrected or reversed, including where awarded due to error, cancellation, refund or misuse.
8.8 Decisions on eligibility and validation are made by the Merchant (and, where relevant, supported by Takeaway Saver’s technical checks). Nothing in this clause affects your statutory rights.
9. REDEMPTION RULES
9.1 Offers must be redeemed only in the manner described in the Specific Offer Terms.
9.2 Validation at redemption. Offer outcomes may be shown or issued on-screen, but are only valid once successfully validated and applied at checkout in accordance with the Specific Offer Terms and applicable eligibility/anti-fraud checks.
9.3 Unless stated otherwise in Specific Offer Terms:
(a) Offers are single-use, non-transferable and have no cash alternative;
(b) Offers may not be resold, exchanged or transferred;
(c) Offers may not be combined with other offers, discounts, vouchers or promo codes;
(d) Offers may exclude delivery fees, service fees, tips or third-party charges; and
(e) Offers apply only to eligible items and may exclude bundles, meal deals or promotional items.
9.4 Offers cannot be applied retrospectively to completed orders unless the Merchant chooses to do so.
9.5 Expiry and withdrawal.
(a) Offers expire as stated in the Specific Offer Terms.
(b) Default expiry where none is stated. If an Offer outcome does not state an expiry date, it will expire 30 days after it is issued or shown to you (or, if earlier, when the relevant Offer is amended, suspended or withdrawn by the Merchant).
(c) Validity at redemption. Unless the Specific Offer Terms expressly state otherwise, an Offer outcome does not create a vested right and is only valid if it is successfully validated and applied at checkout at the time you redeem it.
(d) Withdrawal before redemption. If an Offer is withdrawn before you redeem it, you will not be entitled to a substitute, refund or compensation, except where required by law.
9.6 Code sharing/publishing. Unless the Specific Offer Terms state otherwise, the right to use an Offer is personal to the recipient and must not be copied, reproduced, published, distributed or shared (including on social media, forums, group chats or “bargain” websites). Any code or outcome shared without approval may be void and may be refused or cancelled.
9.7 Redemption caps. We and/or the Merchant may limit the number of redemptions of any Offer. Once a cap is reached, the Offer may expire even if an expiry date is shown.
10. RANDOMISED MECHANICS (INCLUDING “SPIN TO WIN”)
10.1 Where an Offer is awarded by a random mechanic, outcomes are generated by the Promotion Site and may be subject to eligibility checks and anti-fraud controls.
10.2 Unless the Specific Offer Terms clearly state “Guaranteed”, participation may result in no reward.
10.3 Any “Guaranteed” wording (if used) is a guarantee given by the Merchant only, subject to eligibility and completion of any required steps.
10.4 Where reasonably necessary for availability, security, fraud prevention or legal compliance, the Merchant may substitute an Offer of equal value (or if not reasonably possible, a lower value).
11. CANCELLATIONS, REFUNDS AND CHARGEBACKS
11.1 If the relevant order is cancelled, rejected, refunded, not collected, or charged back, the related Offer may be voided and any code/credit may be cancelled.
11.2 Re-issuance (if any) is at the Merchant’s discretion unless the Specific Offer Terms state otherwise.
12. ERRORS AND TECHNICAL ISSUES
12.1 We may correct errors, bugs or misconfigurations affecting the Promotion Site and the display/issuance of Offers.
12.2 We do not guarantee the Promotion Site will be available at all times or free from errors.
12.3 Mistaken issuance and Obvious Errors. If, due to a Technical Error, malfunction, misconfiguration or human error, an Offer or Offer outcome is displayed, issued or applied incorrectly (including where a high-value prize or discount is issued to more users than intended, contrary to stated odds/limits, or where the Offer value is clearly unintended or unusually high), the Merchant may, acting reasonably and in good faith:
(a) void the affected Offer(s) and/or outcome(s) before redemption;
(b) refuse redemption and/or reverse application at redemption where validation fails;
(c) substitute an alternative Offer of equal value, or if that is not reasonably possible, a lower value; and/or
(d) where the Specific Offer Terms include caps, limit redemption to the first valid redemptions within those caps.
For the purposes of this clause 12.3, whether a Technical Error or Obvious Error has occurred will be determined by the Merchant and/or Takeaway Saver acting reasonably (including by reference to system logs and redemption data).
In such cases, neither we nor the Merchant will be obliged to honour the incorrect Offer(s) or outcome(s), except where required by law.
Note: I renumbered your old 12.5 into 12.3 and removed duplicate “obvious error” clauses. If you want to keep your original numbering, change 12.3 back to 12.5 and delete your old 12.2/12.3 text.
13. SUPPORT, COMPLAINTS AND EVIDENCE
13.1 Offer disputes. If you believe an Offer was wrongly refused or incorrectly applied to an order, contact the Merchant via the Ordering Site contact details and follow the Merchant’s complaints process.
13.2 Technical issues (reporting only). If you experience a technical issue with the Promotion Site, you may report it to Takeaway Saver at errors@takeawaysaver.com (or via [link]). We do not provide a customer support service for the Promotion Site and do not guarantee responses to individual reports. We may, at our discretion, investigate and address reported issues to maintain the Promotion Site. Any remedy (if any) is limited to correcting the technical issue and/or (where applicable) reissuing an equivalent Offer outcome. We do not provide compensation for technical issues except where required by law.
13.3 Evidence and verification. Where you raise a dispute, we and/or the Merchant may require reasonable evidence (for example, order reference, screenshots, timestamps, and the email/phone used). If you do not provide requested information within a reasonable time, the Offer may be refused or the dispute may be closed.
14. PRIVACY AND DATA PROTECTION
14.1 We process personal data to operate and secure the Promotion Site, deliver Offer mechanics, prevent fraud/abuse, maintain audit logs, and handle reports. See our Privacy Policy: [Privacy Policy link].
14.2 Roles. Depending on the context:
(a) the Merchant is an independent controller for deciding whether to run an Offer and the Offer’s terms, eligibility and fulfilment; and
(b) Takeaway Saver acts either (i) as a processor on the Merchant’s instructions for processing strictly necessary to operate Offer mechanics for that Merchant, and/or (ii) as an independent controller for processing needed to operate, maintain and secure the Promotion Site (including fraud prevention, abuse detection, security monitoring, analytics and troubleshooting), as described in our Privacy Policy.
14.3 Ordering Site. The Merchant is an independent controller of personal data processed for ordering, payment, fulfilment and customer service via its Ordering Site.
14.4 Data sharing. We may share limited data with the relevant Merchant where reasonably necessary to administer an Offer, verify eligibility/redemption, prevent fraud/abuse, and resolve disputes, as described in our Privacy Policy.
14.5 Marketing. Where marketing consent is requested, the controller(s) will be identified at the point you provide your details and you can withdraw consent at any time.
15. CONTENT AND DISCLAIMERS
15.1 The Promotion Site content is provided for general information and convenience only. We do not guarantee it is accurate, complete or up to date.
15.2 Any images are illustrative and may not represent the item you receive.
15.3 We are not responsible for the Merchant’s goods or services, or the Merchant’s acts or omissions (including refusal to honour Offers, stock availability, delivery performance, product quality or service levels).
16. SUSPENSION / TERMINATION
16.1 We may suspend or terminate your access to the Promotion Site immediately where we reasonably believe you have breached these Promotion Terms, misused the Promotion Site, engaged in unauthorised, fraudulent or suspicious activity, or where necessary to protect security, prevent abuse, or comply with law.
17. CHANGES AND SUSPENSION OF OFFERS / SITE
17.1 Offers may change or end. The Merchant may amend, suspend or withdraw any Offer where it is reasonably necessary for operational, legal, security or fraud-prevention reasons, or where stock/availability constraints apply. The Merchant will not withdraw or reduce an Offer after you have validly redeemed it and met the applicable conditions, except where (a) there is suspected fraud or misuse; (b) the Offer was issued due to an Obvious Error; or (c) withdrawal is required to comply with law.
17.2 We may change these Promotion Terms and/or suspend or withdraw the Promotion Site for security, legal, technical or commercial reasons. Where a change could materially disadvantage users, we will take reasonable steps to notify users via the Promotion Site.
18. LIABILITY
18.1 Nothing in these Promotion Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
18.2 We provide the Promotion Site for domestic and private use only. If you use the Promotion Site for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18.3 Subject to clause 18.1, if we breach these Promotion Terms, we are responsible only for loss or damage you suffer that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
18.4 Subject to clause 18.1, we are not liable for the Merchant’s acts or omissions or anything that happens on the Merchant’s Ordering Site.
18.5 Subject to clauses 18.1 to 18.4, our total liability arising out of or in connection with the Promotion Site and these Promotion Terms is limited to £25, except where the law requires a higher remedy for digital content or digital services (in which case we will provide that remedy as required by law).
18.6 Nothing in these Promotion Terms affects your statutory rights.
19. EVENTS OUTSIDE OUR CONTROL
Neither we nor the Merchant will be responsible for any failure or delay caused by events outside reasonable control (including network outages, third-party service interruption, platform failures, or cyber incidents). This does not affect your statutory rights.
20. WRITTEN COMMUNICATIONS
You agree that we may communicate with you electronically (for example, by email or notices on the Promotion Site).
21. NO THIRD-PARTY RIGHTS
These Promotion Terms are between you and us only. No other person has rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
22. SEVERABILITY
If any provision is found unlawful or unenforceable, the remainder will continue in force.
23. GOVERNING LAW AND JURISDICTION
These Promotion Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. We may bring proceedings in the courts of your UK jurisdiction.